Refund policy

At eshoptonic, we understand that sometimes things don’t work out as expected, and we want to make sure you are completely satisfied with your purchase. Therefore, we have established a straightforward and hassle-free refund policy that allows you to return your item(s) and receive a refund.

Our refund policy applies to all products purchased from our online store and allows you to request a refund within 30 days of the date of purchase. To be eligible for a refund, the item(s) must be in their original packaging, unused, and in the same condition as when you received them.

To initiate the refund process, please contact our customer service team by email or phone, and provide your order number and a detailed explanation of why you would like to return the item(s). Our team will provide you with instructions on how to return the item(s) and arrange for a refund.

Please note that the customer is responsible for the return shipping costs, unless the item(s) received were damaged, defective, or not as described. Once we receive the item(s), we will inspect them and process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase.

If you have any questions about our refund policy or the status of your refund, please do not hesitate to contact our customer service team. We value your satisfaction and are committed to providing the best customer service possible